Shipping policy

Last Updated: July 11, 2026

At Cyswell LLC, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below before placing an order.

Order Processing
Orders are processed within 1–3 business days after payment has been successfully confirmed.
Orders are processed Monday through Friday, excluding weekends and public holidays.
During peak seasons or promotional periods, processing times may be slightly longer.
Shipping Time

Estimated delivery times are:

United States: 5–10 business days
Canada: 7–15 business days
International Orders: 10–20 business days (where available)

Please note that these are estimated delivery times and are not guaranteed.

Shipping Costs

Shipping charges are displayed during checkout before you complete your purchase.

Any free shipping promotions will be clearly indicated on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number (if tracking is available).

Tracking information may take 24–72 hours to become active after shipment.

Shipping Delays

While we strive to deliver every order on time, delays may occur due to:

Severe weather conditions
Carrier delays
Customs inspections
High shipping volume
Other circumstances beyond our control

We appreciate your patience if unexpected delays occur.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If an incorrect address is entered, please contact us immediately. If your order has not yet been shipped, we will do our best to update the address.

Once an order has been shipped, we cannot guarantee that address changes will be possible.

Lost or Damaged Packages

If your package arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.

We will work with the shipping carrier to investigate the issue and assist in resolving it as quickly as possible.

Customs, Duties & Taxes

For international orders, customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local government.

Contact Us
Questions about the Terms of Service should be sent to us at ecomplaye@gmail.com.
Our contact information is posted below:

Business Name: Cyswell LLC

EIN: 98-1900986

Email: ecomplaye@gmail.com 

Address: 30 N Gould St, Sheridan WY 82801, United States

Phone: +1(509) 768-2249