Return & Refund Policy

Last Updated: June 2026

At Cyswell LLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

You may return eligible items within 30 days of receiving your order if:

  • The item is unused and in its original condition.
  • The item is in its original packaging.
  • Proof of purchase is provided.

Items that do not meet these conditions may not be eligible for a return.

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products
  • Gift cards
  • Clearance or final sale items
  • Products that have been used, damaged, or altered after delivery

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and photos of the issue so we can assist you quickly.

Return Process

To request a return:

  1. Contact our support team at support@cyswellllc.com
  2. Provide your order number and reason for the return.
  3. Wait for return instructions from our team.
  4. Ship the item back according to the provided instructions.

Returns sent without prior authorization may not be accepted.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing times may vary depending on your bank or payment provider.
  • Refunds typically appear within 5–10 business days after approval.

Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
  • Original shipping charges are generally non-refundable unless required by law.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card provider or bank.
  3. If you still need assistance, contact us at support@cyswellllc.com.

Exchanges

We only replace items if they are defective, damaged, or incorrect. Contact us to request an exchange.

Contact Us

If you have any questions about returns or refunds, please contact us:

Email: support@cyswellllc.com

Website: cyswellllc.com

Thank you for shopping with Cyswell LLC. We appreciate your trust and support.